Frequently Asked Questions

All orders are processed within 2-3 business days (excluding weekends and holidays).

You will receive a confirmation email with tracking information once your order has shipped.

Standard Shipping: Orders are shipped via USPS First Class Mail by default. Delivery times vary based on your location, but most orders arrive within 3-7 business days after processing.

Priority Mail Upgrade: You can choose to upgrade to USPS Priority Mail for faster delivery. This option is available for purchase at checkout.

Shipping rates are calculated at checkout based on your location and selected shipping method.

We proudly ship to:

• All 50 U.S. states, including Alaska and Hawaii
• U.S. military addresses (APO/FPO)
• U.S. territories (e.g., Puerto Rico, Guam, American Samoa)
• Canada

If a package is returned to Coca and B LLC due to being unclaimed, refused, or because the provided shipping address was incorrect, the following policy applies:

1. Reshipping Costs: Customers are responsible for covering the shipping fees to have the package reshipped to the correct address. We will contact you to confirm the updated address and arrange payment for reshipping.
2. Refunds: If you choose not to have the package reshipped, we will issue a refund for the product(s) minus the original shipping cost and any return shipping fees incurred.
3. Customs Fees and International Orders: For international orders, if a package is refused due to unpaid customs fees or taxes, we are unable to refund these costs. Refunds for the product(s) will be issued, minus shipping fees and any return charges.

If you have any questions or concerns about unclaimed or refused packages, please contact our customer service team at info@cocaandb.com.

If your package is lost or damaged during transit, contact us at info@cocaandb.com with your order details, and we will assist you.

Items must be returned within 30 days of delivery.

Items must be unused, unwashed, and in their original condition, including packaging and tags.

Final Sale items, including gift cards and clearance items, are not eligible for returns.

Contact Us: Email us at info@cocaandb.com or use the "start a return" link below with your order number and reason for return. We will provide you with return instructions.

Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria.

Refund: Approved returns will be refunded to the original payment method within 7-10 business days. Original shipping costs are non-refundable.

We currently do not offer direct exchanges. If you would like a different item, please place a new order and return the original item for a refund.

If you receive an item that is defective or damaged, please contact us at info@cocaandb.com within 7 days of delivery. Include photos of the damage and your order details. We will gladly offer a replacement or refund for defective items.

• Personalized or custom-made items
• Gift cards
• Final sale and clearance items

International Orders: Return shipping costs and customs fees are the responsibility of the customer.

Refused or Unclaimed Packages: Refunds will be processed for returned packages minus original shipping costs and any return fees.

Each piece we create is the product of years of designing, sourcing, and producing with the highest-quality materials and with like-minded production partners. We think about the impact on people and the environment.

We also use natural materials for shipping, which break down better and are less of a pollutant than the synthetic fibers that are being found in oceans and water supplies. 

We have worked with a partner for over 8 years that are committed to fair and equitable practices. The more we grow, and as our manufacturing quantities increase, this will continue to be a priority for us. When developing a product, we choose countries that are best-in-class at the desired raw material fiber and quality, over less expensive labor. 

In addition to our fabric selection and how we manufacture, we are also doing what we can by minimizing production quantities with demand-oriented ordering to minimize unnecessary waste and unnecessary production. Hince our quick sell out rate and backorder demand.

We are on a journey of progress and as we continue to grow and evolve as a business, by changing from plastic shipping back and to reusable mesh cotton bags, designed for your little treasures.

To us, being sustainable is about responsible and ethical choices and doing our best to do what’s right for our employees, workers, our customers, and the world around us.